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Telesales Executive

About the department

iCar Asia At A Glance

Listed on Australian Security Exchange, iCar Asia (ASX: ICQ) owns and operates ASEAN No. 1 network of automotive portals with clear leadership positions established in each of ASEAN’s three largest automotive markets – Malaysia, Indonesia and Thailand.

iCar Asia has significant market opportunity with the potential to connect over 600 million car buyers and sellers throughout ASEAN. Our online properties currently reach over 4.8million car buyers and enthusiasts in the region every month.

We have consolidated position in ASEAN markets with established brands, consistent consumer audiences, and listings leadership due to deep car dealership penetration and engagement via our market-leading Response Management System (RMS) which is integrated into dealers’ businesses.

iCar Asia is now working to accelerate vibrancy and revenue growth with the potential to expand its proposition into new markets and geographies.

At iCar Asia, we are passionately committed to building a business that has a definitive impact on the automotive industry in the ASEAN region.

We will change the way consumer connect with people and business to fulfill their automotive needs as they buy, own and sell vehicles.

Our strategic priorities for the business are to develop a world class customer experience, enabling us to win in all of our core markets. Then we will build on this position of strength to expand into other countries within the region and into adjacent categories and services.

Unlocking the Value


iCar Asia: Purpose, Vision & Mission


Our Milestones throughout the years


About the job

  • To conduct outbound calls and close sales on a daily basis
  • To handle all customer enquiries and requests promptly, accurately and professionally (inbound and outbound calls, email etc)
  • To update and maintain customer interaction in the customer relationship database.
  • To meet service targets by achieving both service and productivity level by ensuring all inbound and outbound  calls are managed within the stipulated SLA
  • To resolve customer’s complaints tactfully and escalate the case to Team Lead when necessary
  • Provide customer’s comments to Team Leader for service improvement
  • Able to multi task in fast paced team environment with the ability to operate flexible hours, including evenings/ weekends and holidays, according to store operational recruitment.
  • Performs requisite daily/ weekly/ monthly administrative tasks/ duties e.g. daily progress report and etc.

Who are we looking for?

  • Candidate must possess at a Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any fields with minimum 1 to 2 years working experience in call centre/ tele-marketing/ online/ automotive industries.
  • Good command of spoken and written English.
  • At least 2 – 3 years of working experience in contact centre / tele-sale/ tele-marketing environment

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