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Team Lead, Integrated Services

About the department

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About the job

Lead and manage professional photographers, runners, vehicle inspectors and relationship officers. Keep abreast of company strategy/developments and maintain awareness of online automobile industry developments focusing on car sellers and buyers experience.

Key Accountabilities:

  • Drive and energize the team to optimize productivity and performance by closely tracking and monitoring team activities, to ensure key performance indicators and quality objectives are met or exceeded.
  • Collaborate with other stakeholders to formulate and implement policies and procedures related to car buying and selling activities.
  • Monitor activities related to runner services, vehicle inspection by Puspakom, transfer of ownership, and interaction with car sellers and buyers.
  • To effectively handle, follow up, and resolve escalated issues and feedback from team members including dealing with car sellers and buyers.
  • To coach team members both formally and informally through required coaching sessions, assessing skills and providing constructive feedback to improve performance and motivate individuals to achieve or exceed targets.
  • To give training to Professional Photographers in order for them to trains car dealers to self-upload the car listings to Carlist.my

 

 

Who are we looking for?

  • Minimum 5 years of working experience in training/development background or team management background
  • Excellent interpersonal and communication skills and ability to influence, motivate, and coach multi-cultural teams of varying experience.
  • Understand the value chain of request initiation, order processing till deliverable, and measure customer satisfaction upon completion.
  • Experience in handling multiple teams and able to ability to adapt to changes to drive performance.
  • Proven track record of implementing process improvement initiatives and able to demonstrate the tangible benefits from an operational point of view.
  • Possess strong leadership and negotiation skills.
  • Comfortable operating in a relatively unstructured environment
  • Maintains absolute integrity and confidentiality; is trustworthy, honest and absolutely reliable

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