Sales Ops/Integrated Services Team Lead
About the department
Content of About Operations Team
About the job
The primary responsibility of this role is to manage and improve on the end to end supply chain of online car buying and selling process. The role requires broad engagement with private car sellers, car buyers and external organisation such as JPJ, Puspakom & Financial Institutions to ensure smooth handover from seller to buyer.
Lead and manage professional photographers, runners, vehicle inspectors and relationship officers. Keep abreast of company strategy/developments and maintain awareness of online automobile industry developments focusing on car sellers and buyers experience.
Who are we looking for?
- Increase new advertisements and refresh inventory to deliver great customer experience
- Drive revenue through car sales and other value added services eg. runner service, financing etc
- Revamp and establish new customer journey to measure customer satisfaction
- Increase customer base and user coverage through free photography service in Pen Malaysia and potentially in East Malaysia
- Keep abreast of company strategy/developments and awareness on online automobile industry developments
Essential knowledge, skills and abilities:
- Minimum 5 years of working experience in training/development background or team management background
- Excellent interpersonal and communication skills and ability to influence, motivate, and coach multi-cultural teams of varying experience.
- Understand the value chain of request initiation, order processing till deliverable, and measure customer satisfaction upon completion.
- Experience in handling multiple teams and able to ability to adapt to changes to drive performance.
- Proven track record of implementing process improvement initiatives and able to demonstrate the tangible benefits from an operational point of view.
- Possess strong leadership and negotiation skills.
- Comfortable operating in a relatively unstructured environment
- Maintains absolute integrity and confidentiality; is trustworthy, honest and absolutely reliable